Return & Refund Policy

1 Eligibility for Refunds

We offer refunds under the following circumstances:

• If the service is not delivered as promised due to an error on our end.
• If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.
• If you cancel your subscription within the refund period outlined below.

2 Refund Period

Refund requests must be made within 15 days of the payment date. Requests made after this period will not be eligible for a refund.

3 Non-Refundable Cases

Refunds will not be granted under the following conditions:

• If you change your mind after purchasing a subscription or service.
• If you fail to use the service during the subscription period.
• If the issue is caused by third-party software or tools not affiliated with our platform.

4 Refund Process

To request a refund, please follow these steps:

1. Contact our support team at ceo@roborder.ai.
2. Provide your payment receipt, order ID, and a detailed explanation of the issue.
3. Our team will review your request and respond within 3–5 business days.
4. If approved, the refund will be processed to your original payment method within 7–10 business days.